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Driving schools
Open a question for a clear answer, then use the linked guide for step-by-step instructions.
How do I claim a driving school listing?
Open the school profile and choose Claim this listing. The fastest route uses the email stored on the school record.
If the email is outdated, submit an ownership request using a business email, website control, company information or other suitable evidence.
Can several people manage one driving school?
Each person should use their own account. Available roles separate ownership, administration, enquiry handling, profile editing and read-only access.
Remove access promptly when a staff member leaves. Do not share the owner password.
How do I invite staff to a driving school account?
Open the school dashboard and choose Team and access. Enter the person’s name and email address, choose the minimum role they need and send the invitation.
The invitation expires after seven days. Each person creates or uses their own secure login, so the school password should never be shared.
Can a school manage several instructors?
A driving school account can add or invite team members, maintain service areas and manage school-level information. Permission controls should be used so only authorised people can edit the school.
An instructor may also retain a separate individual profile where this accurately represents how they trade.
How do I assign an enquiry to a member of staff?
Open the school dashboard, choose Enquiries, select the request and use the assignment control available to your role.
Only staff with the required school access should see learner contact information. Publicly linked instructors do not automatically receive dashboard access.
What can each driving school staff role do?
Owner controls the school and ownership transfer. Administrator manages staff and most school settings. Enquiry manager handles learner enquiries. Profile editor maintains public profile information. Viewer has read-only access.
Permissions are checked for protected actions, and access should be removed promptly when someone leaves.
How should branches and service areas be represented?
Add branches only where they are genuine operating locations. Do not create duplicate school profiles solely to target extra towns.
Service areas should reflect where instructors actually collect learners. Accurate coverage supports more relevant searches and enquiries.
What happens when a school staff invitation expires?
Invitations expire after the period shown in the email. The recipient should not forward the link to another person.
If the invitation has expired, the school owner or administrator can issue a replacement from Team and access.
Does linking an instructor give them access to the school account?
No. Linking an instructor profile to a driving school helps describe the public relationship but does not grant dashboard access.
To give someone access, an owner or authorised administrator must send a staff invitation and choose an appropriate role.
How are school enquiries distributed?
New school enquiries appear in the school dashboard. An authorised user can review the learner requirement and assign or respond according to the school process.
Do not send learner details to instructors who do not need them. Keep access limited to the people handling the enquiry.
How is driving school ownership transferred?
Only the current primary owner can transfer ownership. The intended new owner must already be an accepted school staff member.
The current owner confirms their password and types the required transfer phrase. CDI then moves primary ownership, records the event and notifies the relevant people. Review the new owner carefully because this changes control of the school account.
Can an instructor and a school profile both exist?
An individual instructor profile and a driving school profile can both be legitimate. The school represents the organisation, while the instructor profile represents an individual.
CDI only merges records where administrators are satisfied they are duplicates of the same entity.
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